PRIVACY POLICY
This policy outlines the way we at Towmates (ABN 63 649 402 175) collect, hold, use and disclose personal information.
WHAT PERSONAL INFORMATION WE COLLECT & HOW AND WHY WE COLLECT IT?
What personal information do we collect?
The personal information we collect is generally limited to:
• Your name and contact details;
• Billing information;
• Business information;
• Opinions;
• Location;
• Any communications we have.
However, we may also collect information about how you use our website, via third parties.
How do we collect your personal information?
The main way we collect information is when you give it to us, for example, via our website sign-up or other forms, via phone, email, when you submit comments or feedback, or via social media.
We also use cookies on our website which may identify you and track your actions and pages you visit. This helps make our website work more securely and efficiently, such as enhancing security on our contact form, and storing your information so you don’t have to input it afresh when you visit us again.
At times, personal information may also be gathered from third parties, such as Google Analytics or Facebook Pixel. These third parties may use cookies, web beacons, and similar technology to collect or receive information about you from our website and elsewhere on the internet.
How Towmates use user's location information?
At Towmates, we prioritize your privacy and transparency. When you sign up for our application, it will request permission to access your location information. This includes data collected via mobile networks and nearby Wi-Fi signals. By default, we recommend enabling location services with the setting "Allow only while using the app" for optimal service.
We utilize location data to connect you with nearby tow trucks and roadside assistance drivers efficiently. This information aids in displaying trip history, providing accurate driver locations to towing companies, addressing support tickets, and troubleshooting software bugs. Rest assured, your data is handled responsibly, adhering to the highest standards of privacy and security. For further details, please refer to our comprehensive Privacy Policy on our website.
Allow all the time: we may collect location information at any time, even when not actively using the app. For services requiring "Allow all the time," your permission will be sought upon enabling the service.
Allow only while using the app: we may collect location information visible on your screen or during requested towing or roadside assistance services. Location data is only accessed while the app is active. If background collection is enabled in the "While using the app" setting, you'll receive a persistent notification on your phone.
Why do we collect your personal information?
We need your personal information to:
• Communicate with you in relation to your enquiry;
• Conduct our business, and enable your use of our website, products, and services;
• In some cases, to comply with our legal obligations, such as record keeping.
We also collect personal information to analyze and enhance our business operations and improve your experience with our business. This is used as statistical information to analyze traffic to our website and to customize content and advertising we provide.
You can opt out of the collection and use of this information by changing your privacy settings or opting out. To opt out, you can go here:
https://www.facebook.com/ads/website_custom_audiences/ or here https://tools.google.com/dlpage/gaoptout
WHEN DO WE DISCLOSE PERSONAL INFORMATION & HOW CAN YOU ACCESS IT?
When do we disclose your personal information?
We will take reasonable precautions to protect your personal information, including against loss, unauthorized access, disclosure, misuse, or modification. It is kept securely and accessible only to authorized personnel. Information is kept in accordance with our legal record-keeping obligations and then destroyed appropriately. We generally will not disclose your personal information unless:
• You consent;
• It is required or authorized by law;
• It is reasonably necessary for one of the purposes for which we collect it.
However, we do disclose your personal information where it is necessary to obtain third-party services, such as analytics, data storage, payment service providers, or marketing and advertising services. To protect your personal information, we endeavor to ensure that our third-party service providers also comply with the Australian Privacy Principles, but some third parties we use may collect, hold, and process personal information overseas. You can opt out of the collection and use of this information by changing your privacy settings or opting out.
How can you access or delete your information?
If you want access to your information to correct or have it deleted, please email us at info@towmates.com. Except where we are permitted or required by law to withhold it, we will help you. If you consider that we have breached any privacy laws, please also email us at info@towmates.com. You can make a complaint with the Office of the Australian Information Commissioner by phone on 1300 363 992, online at http://www.oaic.gov.au/privacy/making-a-privacy-complaint, or post to: Office of the Australian Information Commissioner, GPO Box 5218, Sydney, NSW 2001.